Employee Self Service

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TimeTrack

Viewing the Attendance Calendar

In the Employee Self Service, go to TimeTrack → Attendance Calendar.

This interface provides a convenient calendar view of your punches and attendance. This gives you a better overview at a glance, making it easier to identify Missing Punches, Late Arrivals, Absences, and Approved Leaves.

By clicking on a specific day in the calendar, you can view a detailed breakdown of your punches and attendance for that day.

The interface also includes summary widgets that provide an overview of the current month, including: Number of Days Worked, Total Hours Worked, Late Arrivals, Early Departures, and Absences.

Clocking In/Out with Web Clocking

In the Employee Self Service, go to TimeTrack → Web Clocking.

Your Recommended Next Punch will be displayed based on your previous punch.

Click the button to record the recommended action, such as Check In when starting work or Check Out when finishing your shift.

Once recorded, the punch time will automatically be added to your Timecard.

If you forget to record a punch, skip one, or need to correct a missed punch, additional punch options will be available to help you record the appropriate action.

Your Recommended Next Punch will update as you record each punch throughout your workday.

Alternatively, you can use the Web Check-In widget on your Employee Self Service dashboard to clock in or out without navigating to the Web Clocking interface.

Note: This option is only available if your HR Admin has granted you access to use Web Clocking. Otherwise, you will need to clock in/out using the Timeclock Device(s) at your office location.

 

Viewing Timecards

In the Employee Self Service, go to TimeTrack → Timecards.

Here, you can view a detailed record of your clock ins and clock outs, along with any adjustments made by your manager or HR. This ensures your total hours worked are accurately reflected for each day.

Viewing Unpaid Hours Work

In the Employee Self Service, go to TimeTrack → Unpaid Hours Worked.

Whenever a timecard record is verified, it is classified as an Unpaid Hour Worked. This interface provides an overview of the hours to be paid, broken down into Regular, Overtime,Holiday, and Time Off hours, along with the total amount in dollars.

This gives you an estimate of what will be paid once payroll is processed for the current pay cycle.

The amounts are clickable, and selecting one will open a popup showing a detailed breakdown.

Note: The amounts shown reflect only your hours worked and do not include any allowances or deductions.

Requests

Submitting an Overtime Request

In Employee Self Service, go to Requests → Overtime.

Click the Daily Overtime button or Weekly Overtime button.

Daily Overtime:

In the popup, select the date the overtime was worked, then enter only the Start Time and End Time. The system will automatically calculate the total overtime hours based on the times entered. Add a brief description of the task or work completed during that period.

Click 'Save & Continue' to add another overtime claim or 'Save & Close' to finish.

Weekly Overtime:

In this interface, select the applicable week period. For each day overtime was worked, enter only the Start Time and End Time, and the system will automatically calculate the hours for each day. Provide a brief description of the task or work completed for each day.

Click 'Save & Submit' to when finished to Save.

Note: Please check with your HR Administrator to confirm if this feature is applicable to you for use in your Employee Self Service.

Submitting an Other Request

In the Employee Self Service, go to Requests → Other Requests.

Click the Apply for Other Claim button to begin submitting a claim.

In the popup, select the applicable Other Claim Type from the dropdown list.

Enter the Start and End Days for which you are making the claim. The Calendar Days and Working Days will automatically populate based on the dates entered, but can be adjusted if necessary.

Enter an Amount, if applicable. Please note that not all claims require an amount to be entered, as the entitled amount may be entered later during the approval process.

Upload any supporting documents, if necessary.

Click 'Save & Continue' to save the claim and submit another, or click 'Save & Close' to finish.

Applying for a Loan

In the Employee Self Service, go to Requests → Loans.

Click the New Loan Application button.

In the popup, enter the loan amount you are requesting.

Specify the number of equal payments to be deducted from your salary as repayment. This determines how many installments the loan will be divided into. (e.g., If you request $1,000 and choose 5 equal payments, the system will divide the loan into 5 deduction installments of $200 each.)

Next, select the payment periods for repayment (e.g., Every 1st cycle, every 2nd cycle, or both), choose the periodic payment start date, and add any notes if necessary.

Click the 'Submit Application' button when finished.

Once submitted, the request will become a Pending application and go through the approval process. You will be notified once it has been approved or denied.

Note: Please check with your HR Administrator to confirm if this feature is applicable to you for use in your Employee Self Service.

Letter Request

In the Employee Self Service, go to Requests → Letter Requests.

Click on the Request New Letter button.

In the popup, select the appropriate Letter Type and enter the reason for your request.

Your request will appear in the same interface with the status set to Pending Approval.

Once it is approved by your HR Admin, you will receive an email notification, after which you can return to the Letter Requests interface to view and print the letter as needed.

Submitting a Salary Advance Request

In the Employee Self Service, go to Requests → Salary Advance.

Click the New Salary Advance button.

In the popup, enter the advance amount you are requesting.

Specify the number of equal payments to be deducted from your salary as repayment. This determines how many installments the advance will be divided into. (e.g., If you request $1,000 and choose 5 equal payments, the system will divide the advance into 5 deduction installments of $200 each.)

Next, select the payment periods for repayment (e.g., Every 1st cycle, every 2nd cycle, or both), choose the periodic payment start date, and add any notes if necessary.

Click the 'Submit Application' button when finished.

Once submitted, the request will become a Pending application and go through the approval process. You will be notified once it has been approved or denied.

Note: Please check with your HR Administrator to confirm if this feature is applicable to you for use in your Employee Self Service.

My Org

Viewing New Team Members

In the Employee Self Service, go to My Org → New Team Members.

Here, you can view a list of recently hired Team Members in the organization, along with key details such as their job title, office location, and department.

Viewing Ex-Team Members

In the Employee Self Service, go to My Org → Ex-Team Members.

Here, you can view a list of recently seperated Team Members in the organization, along with key details such as their job title, office location, and department.

Team Directory

In the Employee Self Service, go to My Org → Team Directory.

This section provides a complete directory of all Team Members in the organization, showing important details such as their job title, office location, department, mobile phone, and work email.

Note: Depending on the settings enabled by your HR Admin, you may only see limited information in the directory.

Company Calendar

In the Employee Self Service, go to My Org → Company Calendar.

From here, you can view upcoming public and bank holidays, as well as Team Member activities such as birthdays, work anniversaries, and scheduled time off.

The calendar legend on the left lets you show or hide different event types, so you can choose which events to display while browsing the calendar.

Note: Depending on the settings enabled by your HR Admin, you may only see time off, birthdays, and work anniversaries for your respective department Team Members or in some cases, none at all.

 

Viewing Accessible Company Documents

In the Employee Self Service, go to My Org → Company Documents.

You will see a list of folders that have been made available to you by your HR Administrator.

Click on any folder you have access to in order to view its contents. To open a file, click the eye icon next to it.

Claims

Submitting a Timesheet/Time & Subsistence Claim

In Employee Self Service, go to Claims → Time & Subsistence.

Click the Time & Subsistence button to begin entering your timesheet.

The Period Start and Period End Date will automatically populate based on the current Payroll Cycle you are in, but can be adjusted if necessary.

Click the Query button to generate the timesheet form.

Click the plus (+) sign next to the applicable date to enter your time details.

Time Entries:

In the Time Entries section, select the applicable Time Type, then enter the Start Time and End Time. If you have an assigned lunch break, tick the Lunch checkbox to deduct your assigned lunch time, indicating that you took your required lunch break. Uncheck this box if you did not take your required lunch break.

Select a Project, if applicable, and enter the Task/Description of the work completed during the time entered. You can add multiple time records for the same day if you worked on different tasks or projects during different time periods.

Subsitence:

In the Subsistence section, select the applicable Location and Category, then select the relevant Subsistence option.

Select a Project, if applicable, and enter the Task/Description of the work completed. You can add multiple subsistence records for the same day if you require different subsistence options for different tasks, projects, or time periods.

Tip: Use the 'Copy From Day' action on a new day to copy entries from a previous day. Select the Source Day you want to copy from, then tick the applicable checkboxes to copy over Time Entries and/or Subsistence Entries. This can save time when entering records with the same time and subsistence details across multiple days, allowing you to make only the necessary adjustments.

Once your timesheet is complete, the Regular/Timesheet Hours, Other Work Types Hours, Subsistence Totals, and Days Entered will be displayed at the top. Click the 'Save Draft' button to save your timesheet as a draft.

Your timesheet will then appear in the In-Progress tab. Tick the checkbox next to your timesheet, click the Multi Action button, and select Submit Record to submit your timesheet for verification and approval.

Note: Please check with your HR Administrator to confirm if this feature is applicable to you for use in your Employee Self Service.

Entering a Mileage Claim

In Employee Self Service, go to Claims → Mileage.

Click the Apply for Mileage button.

In the popup, enter the following details:

  • Claim Date – The date the mileage was incurred.

  • Category – Select the appropriate category for the trip.

  • Departure and Destination – The starting and ending points of the trip.

  • Miles – Enter the total miles being claimed.

  • Project – Select the project related to the trip. (optional) 

  • Claim Reason – Provide any additional notes.  (optional) 

Click 'Save & Continue' to add another mileage claim or 'Save & Close' to finish.

Once submitted, the claim will become a Pending application and go through the approval process.

Note: Please check with your HR Administrator to confirm if this feature is applicable to you for use in your Employee Self Service.

Submitting a Work Uniform Claim

In Employee Self Service, go to Claims → Work Uniforms.

Click the Request Uniform button.

From there, you can either click the Add Item button or use the Action button and select Add Item to choose the items.

In the popup, choose the uniform item you are requesting, select the appropriate size, and enter the quantity. Provide a reason for your request, and if necessary, upload an attachment to support the claim.

Click 'Save & Continue' to add another uniform claim or 'Save & Close' to finish.

Use the Action button to either Delete or Edit an item that was selected.

Click the Save Request to submit.

Once submitted, the claim will become a Pending application and go through the approval process.

Note: Please check with your HR Administrator to confirm if this feature is applicable to you for use in your Employee Self Service.

Delegated Approvals

Approving/Denying Time Off Requests

*This feature is only applicable if your organization enables Duty Delegation*

In the Employee Self Service, go to Duty Delegation → Pending Time Off.

The different tabs in this interface represent the available Time Off options: Vacation Leave, Sick Leave, Maternity Leave, Special Leave, and Special Accrued Leave.

Depending on the type of Time Off requested by the Team Member, use the Action button to approve or deny the request.

Note: If you have Manager Self Service access, continue to manage approvals for your regular Team Members through Manager Self Service. The Duty Delegation feature is specifically for managing requests from Team Members assigned to you temporarily while their regular Manager is away. This keeps delegated Team Members' requests separate from those of your regular Team Members.

Approving/Denying Claims

*This feature is only applicable if your organization enables Duty Delegation*

In the Employee Self Service, go to Duty Delegation → Pending Claims.

The different tabs in this interface represent the available Claims options: Time & Subsistence (Timesheets), Overtime, Subsistence, Milage, Other Requests.

Depending on the type of  Claim requested by the Team Member, use the Action button to approve or deny the Claim request.

Note: If you have Manager Self Service access, continue to manage approvals for your regular Team Members through Manager Self Service. The Duty Delegation feature is specifically for managing requests from Team Members assigned to you temporarily while their regular Manager is away. This keeps delegated Team Members' requests separate from those of your regular Team Members.

My Profile

Updating Your Account Profile Details

In the Employee Self Service, go to My Profile → Employment Details.

  1. General Info: Here you'll be able to update your general information and change your profile photo if allowed by your HR Admin.
  2. Employment Details: View your employment details.
  3. Financial Data: View your current and past Salary
  4. Emergency Contacts: Add and update your emergency contacts.
  5. Dependents: Add and update your dependents such as children, nieces, nephews, etc.
  6. Skills: Add your different skills.
  7. Education: Add and update your academic history.
  8. Training: View trainings assigned to you and have completed.
  9. Certifications: Add any certificates awarded to you from different institutions.
  10. Languages: Add different proficiency of languages that you know.

Note: Any changes/updates done your profile may need to be reviewed and approved by your HR Admin before it appears in your profile.

 

 

Adding My eSignature

In the Employee Self Service, go to My Profile → My eSignature.

You can add your eSignature using one of the following three options:

1. Type Your Name:

Type your name, and the system will automatically generate a signature for you.

2. Draw Your Signature:

Draw your signature directly in the signature box using your mouse, stylus, or touchscreen device, if supported by your device.

3. Upload a Signature Image:

Upload an image file containing your existing signature. Accepted file formats include PNG, JPG/JPEG, GIF, WEBP, BMP, and other image formats supported by your browser. The maximum file size is 5 MB.

Once added, your eSignature can be used in interfaces that require a signature, such as any eDocuments requrining your acknowledgment sent by an Administrator. It can also be inserted into a Generated Letter using an eSignature variable when an HR Admin processes and approves a Team Member's Letter Request.

Make sure your eSignature is set up correctly so it can be used when needed.

View/Print Payslips

In the Employee Self Service, go to My Profile → Payslips.

Payslips are organized by year, making it easy to find records from a specific period.

Click on the year you wish to view to see the available payslips, then click the printer icon next to the payslip you want to access.

Your payslip will open, allowing you to review your details or print a copy for your records. You can return to this section whenever you need to access a payslip from a previous pay period.

Updating Banking Information

In the Employee Self Service, go to My Profile → Banking Information.

Depending on the settings enabled by your HR Administrator, you will see one of two options:

Option 1: Update Primary Payment Method

  • You can update only your primary payment method.
  • To add or change any secondary payment methods, contact your HR or Payroll Administrator.

Option 2: Request to Update/Add Payment Method

  • You can request to update or add both primary and secondary payment methods.
  • All requests must be approved by your Payroll Administrator before taking effect.

Note: If the Banking Information menu item is not visible, it has been disabled. In this case, please contact your HR or Payroll Administrator to update your information as needed.

 

Viewing Documents in the Document Vault

In the Employee Self Service, go to My Profile → Document Vault.

You will see a list of folders available to you. Under the Access column, an open padlock indicates that you have access to the folder, while a closed padlock means you do not.

Click on any accessible folder to view its contents.

If you require access to a specific folder, please contact your HR Administrator to grant you access.

Viewing Allowances

In the Employee Self Service, go to My Profile → Allowances.

Here, you can view a list of your allowances, including the allowance type, amount, and start and end dates.

Alternatively, you can click the More Info button on the Allowances widget from your dashboard to access the same interface.

Viewing Deductions

In the Employee Self Service, go to My Profile → Deductions.

Here, you can view a list of your deductions, including the deduction type, amount, and start and end dates.

Alternatively, you can click the More Info button on the Deductions widget from your dashboard to access the same interface.

Read Notifications/Conversations Sent by HR Admin

In the Employee Self Service, go to My Profile → Notifications.

Under the status column you can see whether a notifcation has been Read or Unread

Click on the subject or message of the notification you want to open.

Read the full message, then click the Exit & Close button when finished.

The notification’s status will automatically change to Read once it has been opened.

Time Off

Applying for Time Off

In Employee Self Service, go to Time Off → Apply for Time Off.

Select the icon for the type of leave you want to apply for.

Vacation Leave:

In the popup, choose the days you are taking off. Under the Selected Days section, specify if each day is a Full Day or Hourly. If Hourly, enter the number of hours for that day.

Add any leave notes if needed.

Click "Save & Close" when finished to save the application.

Sick Leave:

In the popup, specify whether the sick leave is Certified or Uncertified, and select the days you are taking off. Under the Selected Days section, specify if each day is a Full Day or Hourly. If Hourly, enter the number of hours for that day.

Add leave notes and upload an attachment if required.

Click "Save & Close" when finished to save the application.

Special Leave:

In the popup, choose the Time Off type, and select the days you are taking off. Under the Selected Days section, specify if each day is a Full Day or Hourly. If Hourly, enter the number of hours for that day.

Add leave notes and upload an attachment if required.

Click "Save & Close" when finished to save the application.

Submitting a Time Off in Lieu Claim

In the Employee Self Service, go to Time Off → Time Off in Lieu Claim.

Click the Time Off in Lieu Claims button.

In the popup, enter the claim date, general remarks, work date, day type, start time, end time, and the reason for claiming back the time.

Multiple entries can be added under a single claim record by clicking the “Add Another Work Day” button at the bottom of the popup.

Once all required details have been entered, click 'Save & Close' to submit the claim.

After submission, the request will become a Pending Application and will proceed through the approval process.

Note: If your organization allows you to claim Time Off in Lieu instead of receiving payment for overtime in monetary value, you can use this feature to record and request time off equivalent to the extra hours you have worked. Please check with your HR Administrator to confirm if this feature is applicable to you in your organization.

Edit/Change an Approved Vacation Leave

If your approved Vacation Leave needs to be rescheduled and the dates have not yet passed, you can cancel and request new dates.

In the Employee Self Service, go to Time Off → Time Off Applications.

Select the icon for the Vacation Leave applications.

Under the Approved Applications tab, tick the checkbox next to the approved application you wish to change, click the Action button and select Request to Cancel.

In the popup window, enter a reason for the cancellation of the application and then choose one of two options:

  • Submit Cancellation – Requests to fully cancel the approved application.

  • Submit & Apply for New – Submits the cancellation and immediately can apply for a new vacation request.

Once submitted, the application will move from the Approved Applications tab to the Employee Requested Changes tab.

Once submitted, the cancellation request will appear in the Employee Requested Changes tab for approval, while the new application (if submitted) will appear in the Pending Applications tab and must go through the approval process again.

Cancel an Approved Vacation Leave

If your approved Vacation Leave needs to be canceled and the dates have not yet passed, you can cancel the approved application.

In the Employee Self Service, go to Time Off → Time Off Applications.

Select the icon for Vacation Leave Applications.

Under the Approved Applications tab, tick the checkbox next to the approved application you wish to change, click the Action button and select Request to Cancel.

In the popup window, enter a reason for the cancellation of the application and then choose one of two options:

  • Submit Cancellation – Requests to fully cancel the approved application.

  • Submit & Apply for New – Submits the cancellation and immediately can apply for a new vacation request.

Once submitted, the application will move from the Approved Applications tab to the Employee Requested Changes tab.

Once submitted, the cancellation request will appear in the Employee Requested Changes tab for approval, while the new application (if submitted) will appear in the Pending Applications tab and must go through the approval process again.

Viewing Time Off Balances

In the Employee Self Service, go to Time Off → Time Off Tacking.

Select the icon for the leave type you want to view.

You will then see a breakdown of your days accrued and taken for that leave type.

Apply for Pay in Lieu of Vacation

This feature is useful when a you want to receive payment for unused vacation days without actually taking the time off.

In the Employee Self Service, go to Time Off → Pay (In Lieu of) Vacation. 

Click the Enter Vacation Request button.

Enter the number of vacation days you want to receive payment for and any leave notes for the reason for your request.

The system will automatically calculate the payment amount.

Click 'Save & Close button' to send your request. The request will then go through the approval process, and you will be notified once it has been approved or denied.

Scheduling

Viewing Weekly Shift Schedule

In the Employee Self Service, go to Scheduling → Week Schedule. 

This section shows the shifts assigned to you for each day of the week.

You can use the filters to choose a starting date and navigate forward or backward to view your schedule for different weeks.

If no shift is assigned to you on a particular day, it will default to Day Off. Any Public or Bank Holiday will be highlighted in orange.

Calendar View of Weekly Shift Schedule

In the Employee Self Service, go to Scheduling → Calendar View. 

Here, you’ll see your assigned shifts displayed in a calendar format.

You can switch the calendar view to display by Day, Week, or Month depending on your preference.

Give Up a Shift

In the Employee Self Service, go to Scheduling → Week Schedule.

This section displays the shifts assigned to you for each day of the week.

You can use the filters to choose a starting date and navigate forward or backward to view your schedule across different weeks.

If no shift is assigned to you on a particular day, it will default to Day Off. Any Public or Bank Holidays will be highlighted in orange.

To give up a shift, tick the checkbox next to your weekly schedule, click the Action button, and select Give Up Shift.

In the popup, use the dropdown to select the shift from the specific day you want to give up.

Click 'Submit' to complete the process.

The shift will then display as "Give Up - Pending", where it can be claimed by another Team Member in Scheduling → Available Shifts.

Claim a Shift

In the Employee Self Service, go to Scheduling → Available Shifts.

This section displays all of the available shifts to claim that have been given up by other Team Members.

Tick the checkbox next to the shift you want to claim, then click the Action button and select Claim Shift.

In the popup, review the details of the shift you are claiming, confirm the action, and click 'Submit' to finish.

Once submitted, your request will go through the approval process, and you will be notified once it has been either approved or denied.

Cancel a Shift Claim Request

In the Employee Self Service, go to Scheduling → Available Shifts.

This section displays all available shifts to claim that have been given up by other Team Members.

To cancel a shift you previously claimed, tick the checkbox next to the claimed shift, click the Action button, and select Cancel Shift Claim Request.

In the popup, review the details of the shift you are canceling, confirm the action, and click 'Submit' to finish.

The shift you canceled will then return to the pool of available shifts.

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Onboarding

Onboarding a New Team Member

In the HR Admin, go to Onboarding -> New Team Member

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