In the HR Admin, go to Onboarding → User Access

To give an employee access to NeoPeople:

• Select an employee
• Click "Multi-Action"
• Click "User Access Account(s)"
• Fill out the form
• Click "Submit"

In the HR Admin, go to Time Off → Time Off Settings

Go to Sick Days tab
Set "Deduct from earnings on sick days approval" to "Yes"
Click "UPDATE" once done

Navigate to Time Off → Sick Day Policies
*Make sure there is a sick leave policy set up*

Navigate to Time Off → Team Member Journal

• Click "Sick Leave Journals"
• Select everyone
• Click "Actions"
• Click "Assign Sick Leave Type"
• Select the Sick Leave Policy
• Click "Submit"

If you choose to not pay for a sick leave after social security has verified

• Remain in Time Off → Team Member Journals
• Select all employees
• Click "Actions"
• Click "Update Social Security Verification"
• Select No
• Click "Update"

If you will pay employees for a sick leave before social security has verified

• Select all employees
• Click "Actions"
• Click "Update Social Security Verification"
• Select Yes
• Click "Update"

In Payroll, go to People Center → Data Entry Verification

There will be 4 types of lists that you can view:

1. Employees without Pay Category
2. Employees without Payer Organization
3. Employees without Salary
4. Employees without Payment Method

To view them:

• Click one of the 4 options
• You will be redirected to a list of all employees that fall under that category.

This example specifically talks about employees without a payment method.

In the System Admin, go to System Security → System's Users

To disable email notifications:

• Select the employee that wants to disable Email Notifications
• Click "User Roles"
• At the "Receive email alerts from your team members?" field, select No
• At the "Enable email notifications from NeoPeople" field, select No
  *It is recommended to keep this one enabled*

If you see the "Invalid Username and Password Combination" error message, be sure to check that your email and password are both correct.

If you can't remember the email address that is associated with your NeoPeople account, there are a few steps that you can try to find this out.

1) Check the inboxes of all your email address and search for emails from NeoPeople.

2) At the login page, click on 'Forgot my Password' and then type in the email address that you think might be associated with your NeoPeople account. If that email address is tied to an account, you should receive an email to reset your password.

3) Contact your HR Administrator to have them check for the email associated with your account in NeoPeople and reset your password if needed.

Failure to Clock In/Out may result in your wages being incorrect, as there will be no hours recorded for processing.

If you miss a Clock In or Clock Out, notify your Manager or HR Administrator so they can review and make the necessary adjustments.

In cases where you completely forgot or were unable to Clock In/Out but were present at work, it is especially important to report this to your Manager or HR Administrator to ensure your time and pay are recorded accurately.

If you are not registered on the Biometric Device, it will not recognize you when you attempt to Clock In or Out.

If you have access to Employee Self Service, you can check your Timecards to ensure your attendance is being recorded. See Viewing Timecards to learn how to view your Timecards.

If you are certain you are registered but still do not see your times recorded in your Timecards, contact your HR Administrator for assistance.

Holiday Hours Not Worked are paid hours given to you for a recognized public or company holiday when you are not required to work. These hours ensure you still receive pay for the holiday, even though no actual work was performed on that day.

These hours are automatically verified in the Timecards at the end of the day and will appear in the Verified Records tab.

(e.g., If Christmas Day is a company holiday and you were not scheduled to work, your Timecard will show an automatic punch for the day with your full entitled hours, as if you had worked, so that you are still paid for the day.)

Additional Holiday Hours are hours paid at your regular rate when you work part of a recognized holiday but not the full scheduled hours for that day. These hours ensure you still receive your full holiday entitlement.

(e.g., If you work 4 hours on a holiday but are entitled to 8 hours, the 4 hours worked will be recorded as Holiday Hours Worked, and the remaining 4 hours will appear as Additional Holiday Hours and be paid at your regular rate.)

Yes, vacation days automatically accrue each time a payroll is executed.

The exact amount accrued depends on two key factors: your organization’s pay frequency (e.g., weekly, biweekly, or monthly) and the number of vacation days you are entitled to per year under your assigned vacation policy.

(e.g., If you are entitled to 12 vacation days per year and are paid monthly, you will accrue 1 vacation day each month.)